Hosting Fair Use Policy (FUP)

At Voxos & MagicWebDesigns, we provide enterprise-grade hosting powered by 4th Gen Intel® Xeon® Gold infrastructure. To maintain our 99.9% uptime standards and competitive pricing, we operate a Client-Managed model. By using our services, you agree to the following standards:

"Unlimited" refers to data used for standard website operations and business email. To ensure server stability for all users, the following are strictly prohibited:

• Using hosting as a cloud storage drive (e.g., storing personal movies, large installers, or non-website archives).
• Streaming high-bandwidth media directly from the server without a CDN.
• Backups: Clients are responsible for their own data. While we provide JetBackup tools, we do not guarantee indefinite historical archives. You are encouraged to download local backups monthly.

• Account Quotas: Limits are strictly enforced by package (Start: 15 | Pro: 60 | Elite: 1000).
• Spam Management: You are responsible for managing your spam filters via DirectAdmin. If a domain sends unsolicited bulk mail and causes a server IP blacklist, we reserve the right to suspend the account immediately to protect other users.
• SMTP Limits: Our servers are optimized for business communication, not mass-marketing newsletters.

Inodes represent the total number of files and folders on your account. To maintain our 358-day continuous uptime record, we enforce the following limits:

• Unlimited Start: 50,000 Inodes
• Unlimited Pro: 100,000 Inodes
• Unlimited Enterprise Elite: 200,000 Inodes

Accounts exceeding these limits may be throttled or required to upgrade to maintain system-wide performance.

Manual technical interventions (restoring files due to user error or fixing code) are billable at our standard hourly support rate.

Our production environment is hosted in Luxembourg to ensure immunity from South African power instability (Load Shedding). We provide Direct South African Support—no automated call centers.